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  • Symantec ServiceDesk

    Product Overview

    Symantec ServiceDesk is a powerful ITIL-based incident, problem, change, release, and knowledge management tool that improves availability and service levels. ServiceDesk is designed for fast implementation, easy integration, drag-and-drop customization and optimization of IT processes to deliver immediate benefits. Formerly known as Altiris HelpDesk 6.

    Features

    Key Features
    • ITIL and best practice based Service Desk processes
    • Drag and drop Workflow Designer
    • Self-Service and Automated Processes
    • Advanced integration with Symantec and 3rd party products
     

    Benefits

    Key Benefits
    • Reduce IT costs
    • Processes available out-of-the-box
    • Support for ITIL best practices
    • Fast and easy customization of forms, surveys and processes
    • No coding skills required
    • Puts process creation back in the hands of process owners
    • Decrease IT time spent on manual time consuming tasks
    • Allow IT to do more with less
    • Easily integrate with existing systems and tools
    • ServiceDesk can leverage IT Lifecycle tools to troubleshoot, deploy, manage, or secure machines
    • Provides access to process data from third-party applications, such as Active Directory and SharePoint.
     

    System Requirements

    Operating Systems Microsoft Windows 2000 Server (wih SP4 and Update Rollup 1 for SP4) Windows Server 2003 Windows Server 2003 x64 Editions Windows Server 2003 R2 Editions Windows Storage Server 2003 (with SP1) Symantec Management Platform server version 7 Microsoft Windows 2003 Standard or Enterprise with SP2 SQL Server 2005 with Service Pack 2 Database Engine Analysis Services Reporting Services Internet Explorer 7
     
     
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